PURCHASE POLICY: ALL SALES FINAL

At Cosmoverse, we curate high-quality crystals and spiritual tools with deep intention and care. To maintain the integrity of our products and services, please review our terms before completing your purchase:

1. No Returns or Exchanges

All sales are final. Due to the unique energetic nature of crystals and the customization involved in our orders, we do not accept returns, cancellations, or refund requests once a purchase is made. We kindly ask that you review your selection carefully before checking out.

2. Metaphysical Disclaimer

While crystals are celebrated for their symbolic and metaphysical properties, Cosmoverse makes no guarantees regarding specific health, financial, or emotional outcomes. Results are highly personal and subjective. All purchases are made at the buyer’s own discretion and spiritual risk.

3. Shipping Claims & Unboxing Requirement

To protect both the customer and the brand, we have a strict policy regarding damaged or missing items:

• Mandatory Unboxing Video: You must record a continuous, clear video of yourself opening the package for the first time.

• Timeframe: This video must be sent to us immediately upon delivery if there is an issue.

• No Video, No Claim: Without a valid unboxing video, Cosmoverse cannot be held responsible for claims of damage or missing components. This ensures transparency and helps us resolve issues with our couriers.

By finalizing your order, you acknowledge that you have read and agreed to these terms. Your purchase is made with the understanding that Cosmoverse is not liable for personal dissatisfaction or the perceived effectiveness of the products.